Returns & Exchanges
Due to the perishable nature of our fresh seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction through replacements or credits for any quality issues. If your order does not meet our high standards, please contact our customer service team within 24 hours of delivery.
Inspect Your Delivery
Immediately upon arrival, open your package and inspect the seafood for quality, temperature, and any potential shipping damage.
Document Issues
Take clear photos of the product, packaging, and the shipping label if there are any discrepancies or quality concerns to help us process your claim.
Contact Support
Email our support team within 24 hours of receipt with your order number and the documentation gathered to initiate a resolution.
Receive Resolution
Once reviewed, we will issue a credit to your account or arrange for a replacement shipment to be sent out at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing